Do you offer wholesale prices?
Absolutely! You must become a Wholesale Partner first before purchasing our Treats at wholesale prices. If you have any questions, feel free to contact us for details. Minimum order quantity applies.
What is your minimum order quantity?
Your order must be at least $300 CAD before taxes and shipping fees. Otherwise, you won't be able to check out and place your order.
How do I place an order?
When are payments due?
All invoices are payable upon receipts before the release of shipment. You can pay for your invoice either with a credit card or an e-transfer payment. If you pay with an e-transfer, we will take an additional 2% off your invoice total.
How much will shipping cost?
The shipping cost will depend on what the courier service charges, and will be added to your invoice. Please keep in mind that we do not offer free shipping or flat rate for wholesale. However, we are mindful in choosing the most-economical shipping option for our clients unless otherwise requested.
Do you offer free local pickup?
This option is only available to Wholesale Partners who are located in the Greater Vancouver Area. You may choose to pick up your order in person as long as you are able to travel to our studio in Burnaby, BC.
How do I order testers?
As a Wholesale Partner, you will be able to purchase testers for each product. The tester is for retail display purpose only, and that is why we limit purchase to one tester per product type per order. We reserve the right to remove any testers from your order if they are being used for resale or if there is no regular product of the same type added to your order.
Can I order free sample before making a wholesale order?
If you are a NEW Wholesale Partner and would like to try our products before making your first wholesale order, we ask that you purchase your full-sized samples at retail price first by simply logging out of your wholesale account and checking out as a regular customer or a guest. Afterwards, should you decide to place a wholesale order with us, we will then issue you a 70% credit on only the items you have previously sampled and subsequently decided to place a wholesale order with us (limit one unit per item), less shipping.