Last updated on March 1, 2021.
1. Minimum Order Value
For every authorized Wholesale Partner of Nana + Livy, the minimum order value is $250 CAD before taxes, shipping/handling, and/or any additional fees. If the minimum order value is not met, your order cannot be checked out.
2. How to Place an Order
- Complete the Wholesale Account Request Form. We will review and approve your request within 2 business days.
- Once you have the login credentials to your new wholesale account, sign in and take a moment to update your profile from your account dashboard.
- Go to our Shop page to browse through our collections and products at their wholesale prices. Add your order to Cart.
- Go through checkout by filling out and reviewing all necessary information, then click Place Order. No payment is required until we process your order and send you an invoice.
3. Wholesale Pricing
All prices are listed in Canadian dollars (CAD $). Prices are subject to change without prior notice.
The manufacturer’s suggested retail price (MSRP) is our recommended (but not enforced) selling price for your stores. To view the MSRP for each product on our website, you can simply log out of your wholesale account and check our selling price for our retail customers.
5. Product Testers
Most of our products offer unwrapped testers at a lower price than the wholesale price. These testers are strongly recommended for retail store display purposes only and not for resale. Each wholesale partner is limited to purchasing one tester per product per order given that the same retailable product has been added to your purchase. For example, you can purchase one rose soap block tester if you have purchased at least ONE rose soap block. We reserve the right to remove testers from your order should we find that they are not used for retail store display purposes or for resale or if there is no accompanying retailable product in your order.
6. Product Samples
In case you would like to try our products before committing to a wholesale order, we ask you to purchase these full-sized products as a regular customer at retail price first. Should you place a wholesale order with us afterwards, we will issue you a 70% credit on only those products you have previously sampled and subsequently decided to place a wholesale order with us (limit one unit per product) less shipping. Please note that you must send in your request for a credit at the time you place your first wholesale order with us.
7. Stock Availability
We make every effort to maintain a continuous check on our inventory; however, stock levels are subject to change without notice. Should the product you have ordered become unavailable, we will inform you as soon as possible and schedule a backorder upon request. Please note the stock is not reserved until your order has been processed. Items placed in your shopping cart may be purchased by other customers.
8. Processing Time
We make every effort to process orders in a timely manner within 3 to 5 business days, except during peak periods when the time will take longer. All orders are processed and shipped on business days only, Monday through Friday, excluding Canadian and British Columbia (BC) statutory holiday. Orders placed on Saturday, Sunday and holiday will be processed on the following business day. If you need an order rushed or have other special instructions, please leave us an order note during your order checkout and we will try our best to accommodate your needs.
Shipping fees are not included at the time of checkout and will be added to your final invoice sent via email. All orders will be shipped from Burnaby, BC using the carrier of our choice unless requested otherwise.
10. Order Pickup
The local pickup option is only available to our Wholesale Partners located in the Greater Vancouver Area. If you choose to pick up your order, you must be able to travel to our studio located in Burnaby, BC. Pick up is by appointment only.
We are both GST/HST and PST (BC) registered and will charge the appropriate taxes to our Wholesale Partners across Canada.
For Wholesale Partners in BC who are PST-registered, you must provide your PST number either on the wholesale account request form, or in the note section on your first order. There is no need to provide PST number again for your subsequent orders unless there are any changes. At checkout when you place your order, you will notice that PST is charged regardless of your status. Please note that PST will be removed from the final invoice if you are PST-registered in BC.
We do not charge any taxes to our Wholesale Partners in the United States.
An electronic invoice will be sent to your billing email after we process your order and add in shipping. Please check your spam folders in case our email lands there. Invoices are also enclosed with shipped orders unless instructed otherwise.
We accept all major credit cards and e-transfer payments. For e-transfer payments, we grant an additional 2% discount off the invoice total.
14. Payment Terms
All invoices are payable on receipts before the release of shipment.
15. Delivery Time
Please allow 3 to 7 business days for orders shipped within Canada, and 5 to 10 business days for orders shipped internationally. Each shipment will come with a tracking number for tracking the status of your order.
16. High Volume Orders
For orders with high volume (ie. ordering of more than 50 pieces of the same item), you must contact us by email before placing an order to ensure stock availability. If you are ordering a high volume of soaps, we may need to begin production immediately to fulfill your order. In that case, a 50% deposit is required before production starts. Turnover time in these cases is 30 – 35 days after production has begun.
17. White Label and Special Orders
Please note that we do not offer any white label services at this time. If you are interested in creating a cross-over product with us, please send us an inquiry. We love collaboration and would usually ask your brand to contribute a unique ingredient to create this cross-over product. For any special orders, a 50% deposit is required before production starts. Turnover time is 35 – 40 days after production has begun.
18. Returns and Exchanges
No returns or exchanges are accepted on products. Items returned without authorization will not be credited.
19. Damages and Defects
Please inspect all shipments immediately upon arrival. If you receive a damaged or defective item, you must email us at moc.y1638825147vilxa1638825147nan@e1638825147lasel1638825147ohw1638825147 within 36 hours upon receiving your shipment. Any request beyond 36 hours will not be accepted. In the email, please include a photo of the damaged item you received, as well as your invoice number. Each case will be handled on a case by case basis.
20. Order Cancellation
Orders cannot be canceled once we have begun processing your order. At any time, we reserve the right to accept or decline your order for any reason, or to cancel an order that has already been accepted. We shall not be responsible for any loss or damage of any kind, which you might suffer by reason of us declining to accept or for cancelling your order.
21. Intellectual Property
We own copyright to all our intellectual property such as our brand name, logo, images, and content at all times. We are happy to grant our Wholesale Partners non-exclusive, non-transferable, and non-assignable license to use our brand name, logo, images, and content from our website and social media platforms for your listings, social media contents, and marketing/promotional purposes. No rights to our products, designs, photographs, branding or otherwise will transfer during the wholesale relationship. Should our business relationship end for any reason, you must discontinue the use of our intellectual property immediately.
22. Account cancellation
We reserve the right to suspend or cancel your wholesale account in the following circumstances:
- You have engaged in improper or prohibited trading practices including, but not limited to, selling our products from an unapproved, illegal, or fraudulent outlet.
- You have attempted to use our intellectual property in a manner outside of, or inconsistent with, these Terms and Conditions on this page.
- You are selling our products on third-party marketplaces such as Amazon, eBay, Etsy, Groupon, Tao Bao, AliExpress and so on without our written approval.
- You have not placed your first order within 90 days of your account activation.
- You have not placed any subsequent order within 18 months after your last order unless you inform us via email that you would like to renew your account.
- You have failed to pay for orders or have attempted to cancel more than one order.
- You have failed to advise us of a change to your selling practices, locations, or any other material factor relevant to our wholesale approval process.
If you wish to cancel your wholesale account with us, you may do so at any time with an email request.
23. Acceptance and Amendment
By placing a wholesale order with us on our Website, you have signified your assent to and acceptance of our Wholesale Terms and Conditions. We may amend these Terms and Conditions at any time without prior notice, and it is your responsibility to review these Terms and Conditions for any changes. Your use of the Website following any amendment of these Terms and Conditions will signify your assent to and acceptance of its revised terms.