Last updated on May 31, 2020.

1. Minimum Order Value

For every authorized Wholesale Partner of Nana + Livy, the minimum order value is $250 CAD before taxes, shipping/handling, and/or any additional fees.If the minimum order value is not met, you cannot proceed to checkout.

2. How to Place an Order

  • Complete the Wholesale Account Request Form. We will review and approve your request within 2 business days.
  • Once you have the login credentials to your new wholesale account, sign in and take a moment to update your profile from your account dashboard.
  • Go to our Shop page and start browsing through our collections and products at their wholesale prices. Once you are ready to order an item, simply enter the quantity you need and click Add to Cart.
  • Go through checkout by filling out and reviewing all necessary information, then click Place Order. You are not required to make any payment until we process your order and send you an invoice.

3. Wholesale Pricing

All prices are listed in Canadian dollars (CAD). Prices are subject to change without prior notice. All specials and promotions are limited while quantities last.

4. MSRP

The manufacturer’s suggested retail price (MSRP) is the price we recommend our products to be sold for in retail stores. To view the MSRP for each products on our website, you are required to log out of your wholesale account and see what we list our retail prices as for our retail customers.

5. Product Testers

Most of our products offer unwrapped testers at a lower price than the wholesale price. These testers are strongly recommended and are meant for retail store display purpose only and not for resale. Each wholesale partner is limited to purchasing one tester per type per order.

6. Product Samples

In case you would like to try our products before making a wholesale order, we ask you to purchase these products as a regular customer at retail prices first. Should you place a wholesale order with us afterwards, we will issue you a full credit of these products less the shipping.

7. Stock Availability

We make every effort to maintain a continuous check on our inventory; however, stock levels are subject to change without notice under circumstances. Should the product you have ordered become unavailable, we will inform you as soon as possible and schedule a backorder upon request. Please note the stock is not reserved until your order has been processed. Items placed in your shopping cart may be purchased by other customers.

8. Processing Time

We make every effort to process orders in a timely manner within 3 to 5 business days, except during peak periods when the time will take longer. All orders are processed and shipped on business days only, Monday through Friday, excluding Canadian and British Columbia statutory holiday. Orders placed on Saturday, Sunday and holiday will be processed on the following business day. If you need an order rushed or have other special instructions, please leave us an order note during your order checkout.

9. Payment

We accept e-transfer payments ONLY for orders under $500 CAD before shipping/handling and taxes. For orders over $500 before shipping/handling and taxes, all major credit cards are accepted.

10. Invoicing

An electronic invoice will be sent to your billing email after we process your order. Please check your spam folders in case our email lands there. Invoices are also enclosed with shipped orders unless instructed otherwise.

11. Payment Terms

For first-time orders, payments are due upon receipt of invoice and before the release of shipment. For subsequent orders, payment is due in 30 days. Any late payment past the due date is subjected to a 2.0% interest fee per month.

12. Shipping

Shipping fees are not included at the time of checkout and will be added to your invoice. All orders will be shipped from Burnaby, BC using the carrier of our choice.

13. Pickup Order

The local pickup option is only available to our Wholesale Partners who are located in British Columbia. If you choose to pick up your order, you must be able to travel to our studio located at 2936 Roseglen Court, Burnaby, BC. We will contact you with the date and time for pickup.

14. Delivery Time

Please allow 3 to 5 business days for orders shipped within Canada and 5 to 7 business days for orders shipped internationally. Each shipment will come with a tracking number to track the status of your order.

15. High Volume Orders

For orders with high volume (ie. ordering of more than 50 pieces of the same item), you must contact us by email before placing an order to ensure stock availability. If you are ordering a high volume of soaps, we may need to begin production immediately to fulfill your order. In that case, a 50% deposit is required before production starts. Turnover time in these cases is 30 – 35 days after production has begun.

16. White Label and Special Orders

Please note that we do not offer any white label services at this time. If you are interested in creating a cross-over product with us, please send us an inquiry. We love collaboration and would usually ask your brand to contribute a unique ingredient to create this cross-over product. For any special orders, a 50% deposit is required before production starts. Turnover time is 35 – 40 days after production has begun.

17. Returns and Exchanges

No returns or exchanges are accepted on products. Items returned without authorization will not be credited.

18. Damages and Defects

Please inspect all shipments immediately upon arrival. If you receive a damaged or defective item, you must email us at moc.y1591295184vilxa1591295184nan@e1591295184lasel1591295184ohw1591295184 within 36 hours upon receiving your shipment. Any request beyond 36 hours will not be accepted. In the email, please include a photo of the damaged item you received, as well as your invoice number. Each case will be handled on a case by case basis.