FAQs

All of our bath and body products are food-based and are made with real food ingredients. We like to think of them as actual treats that satisfy any appetite, but please keep in mind that our Treats are inedible as they are for your skin only.

Cold process soap is made by mixing oils and an alkali, such as sodium hydroxide, a.k.a. lye in most cases. The combination goes through a chemical reaction called saponification where the oils react with the lye to form soap and glycerine. The benefit of cold process soap is the ability to have complete control over ingredients. Depending on the formula, most of our cold process soaps will be ready for usage in a month’s time. All of our soaps are cold process soaps.

No. After saponification, there shouldn’t be any trace of lye left. Remaining will be soap, glycerine and a small portion of unsaponified natural oils. We test the pH level of our soaps after saponification to ensure the soaps are not lye-heavy, and that they are safe to use.

Ahhh... that is soda ash! Soda ash forms when unsaponified lye reacts with naturally-occurring carbon dioxide in the air. It doesn’t affect the soap bars and the soaps are perfectly safe to use. If you see soda ash on your soaps, simply rinse it off and it won't form again. We, however, like to see soda ash as the flour on unbaked dough. Yum.

That depends on how they are stored and how they are placed in between uses. Typically, a good bar of soap can last way longer than a bottle of liquid soap! To extend the life of your soap, leave it to dry on a dish that drains.

Mold will not grow on cold process soaps due to the pH level, so there is no need for preservatives in our soaps. However, we recommend using the soaps within one year of purchase for best results before the scent fades.

The definition of natural is different for everybody. In general, most people do not consider fragrance oil and synthetic colorants, such as iron oxides, ultramarine oxides and micas, natural as they are manufactured in labs. In some of our soaps, we have added either one or both of these ingredients to achieve the perfect scent when it is not possible to do so with essential oil and for cosmetic purposes. Please refer to the description of each Bath Treat for more details.

Our Bath Treats are handcrafted in small batches to ensure quality. Since all Bath Treats are handcrafted, it is uncommon to have them made identical to each other. Our products may show slight variance from photos and from each other.

Customer satisfaction is of utmost importance to us, and we take great pride in delivering quality products. However, we do not accept returns or exchanges on our products as they are considered to be personal hygiene products. Any unauthorized returns or exchanges will not be credited.

We only accept cancellations before your items are shipped out. Please contact moc.y1686302058vilxa1686302058nan@s1686302058redro1686302058 as soon as possible to make a cancellation, and include your order number in the cancellation request email.

If you received a damaged or incorrect item, please email us at moc.y1686302058vilxa1686302058nan@s1686302058redro1686302058 within 36 hours upon receiving your item. In the email, please include a photo of the damaged or wrong item you received, as well as your order number. We will gladly take care of it for you!