We’re not able to offer phone support at this time. The best way to contact us is by filling in the contact form and selecting the type of support you want. Also, please make sure to be as detailed as possible in your email regarding your matter. This will help us to assist you better and answer your question. We will usually reply within 24 hours. If you do not hear from us, please be sure to check your spam folder.
All of our bath and body products are food-based and are made with real food ingredients. We like to think of them as actual treats that satisfy any appetite, but please keep in mind that our Treats are inedible as they are for your skin only.
Cold process soap is made by mixing oils and an alkali, such as sodium hydroxide, a.k.a. lye in most cases. The combination goes through a chemical reaction called saponification where the oils react with the lye to form soap and glycerine. The benefit of cold process soap is the ability to have complete control over ingredients. Depending on the formula, most of our cold process soaps will be ready for usage in a month’s time. All of our soaps are cold process soaps.
No. After saponification, there shouldn’t be any trace of lye left. Remaining will be soap, glycerine and a small portion of unsaponified natural oils. We test the pH level of our soaps after saponification to ensure the soaps are not lye-heavy, and that they are safe to use.
Ahhh... that is soda ash! Soda ash forms when unsaponified lye reacts with naturally-occurring carbon dioxide in the air. It doesn’t affect the soap bars and the soaps are perfectly safe to use. If you see soda ash on your soaps, simply rinse it off and it won't form again. We, however, like to see soda ash as the flour on unbaked dough. Yum.
That depends on how they are stored and how they are placed in between uses. Typically, a good bar of soap can last way longer than a bottle of liquid soap! To extend the life of your soap, leave it to dry on a dish that drains.
Mold will not grow on cold process soaps due to the pH level, so there is no need for preservatives in our soaps. However, we recommend using the soaps within one year of purchase for best results before the scent fades.
The definition of natural is different for everybody. In general, most people do not consider fragrance oil and synthetic colorants, such as iron oxides, ultramarine oxides and micas, natural as they are manufactured in labs. In some of our soaps, we have added either one or both of these ingredients to achieve the perfect scent when it is not possible to do so with essential oil and for cosmetic purposes. Please refer to the description of each Bath Treat for more details.
Our Bath Treats are handcrafted in small batches to ensure quality. Since all Bath Treats are handcrafted, it is uncommon to have them made identical to each other. Our products may show slight variance from photos and from each other.
Orders and Shipping
Currently, we only ship to Canada and the United States from Vancouver, Canada. However, if you would like us to ship elsewhere, please contact us before making an order.
We offer a flat rate of $14 for shipping to British Columbia and Alberta in Canada, a flat rate of $17 for shipping to the rest of Canada, and a flat rate of $20 to the United States.
This option is only available to customers who are located in the Greater Vancouver Area. You may choose to pick up your order in person as long as you are able to travel to our studio in Burnaby. We will provide our pickup address and a pickup time when your order is ready for pickup.
Absolutely! We offer free shipping on orders of $100+. Otherwise, we offer a flat rate of $14 for shipping to British Columbia and Alberta in Canada, a flat rate of $17 for shipping to the rest of Canada, and a flat rate of $20 to the United States.
The time we need to prepare an order for shipping is usually 1 to 3 business days. The estimated shipping time is 3 to 7 days if shipped within Canada, and 5 to 10 days if shipped to the United States.
To track your order, simply go to our Order Tracking page and follow the instructions there. Both order number and billing email are required to track your order.
We accept all major credit cards including Visa, MasterCard, American Express, and Discover. We also accept PayPal.
We are eco-conscious, so we do not offer the gift wrapping option for any of our Treats, including custom orders such as the personalized party favors. However, while most of our packaging is recyclable, we do offer the option for our customers to purchase our soaps naked with no packaging at all. Please write us a note during your order checkout if you don’t require packaging.
All purchases are payable in Canadian Dollars (CAD), and prices for all of our items are listed in CAD.
Returns and Exchanges
Customer satisfaction is of utmost importance to us, and we take great pride in delivering quality products. However, we do not accept returns or exchanges on our products as they are considered to be personal hygiene products. Any unauthorized returns or exchanges will not be credited.
We only accept cancellations before your items are shipped out. Please contact moc.y1664580791vilxa1664580791nan@s1664580791redro1664580791 as soon as possible to make a cancellation, and include your order number in the cancellation request email.
If you received a damaged or incorrect item, please email us at moc.y1664580791vilxa1664580791nan@s1664580791redro1664580791 within 36 hours upon receiving your item. In the email, please include a photo of the damaged or wrong item you received, as well as your order number. We will gladly take care of it for you!
If you need to update your personal details, you can do so via your account dashboard.